We listen to our customer’s voice, too.

"At Boden, we take an almost obsessive approach to looking after our customers. That means listening to what they have to say about us as often and as atentatively as possible (after all, they're good enough to spend their hard earned wages with us). Rather than keep their opinions to ourselves, we decided to make them public, and we're very glad we did. Bazaarvoice has been doing a great job handling our ratings and reviews, and it's provided us an informative and highly functional new element to our site, which has received an enthusiastic and lively response from our customers and internal departments alike."

"My Community Manager gets what it means to be a partner and understands that by growing the clients business he will also be growing his. He is always trying to provide innovation and growth to our business and understands the role Bazaarvoice can take in making our business win. My Community Manager makes Bazaarvoice more than a vendor; they are a partner."

“The implementation team at Bazaarvoice have been outstanding in their management of the project, documentation, communication and responsiveness to our questions. If our other technology suppliers matched these exemplary levels of service, I would be a very happy man!”

“Wow. That was easy! I’ve worked with a whole slew of vendors in my career and this has been far and away the easiest implementation/integration/deployment that I’ve experienced.”

“I was happily surprised by the thoroughness of the content process and the simplicity of the rejection codes.  The moderation discussion was easy and detailed, the content very comprehensive, and it left me feeling confident that our customer’s voice is in great hands.”

“I have to say, we have been really impressed with you guys over there. Everyone we have worked with has really been on the ball and very nice to work with.”

“We started out very early on with a freeware solution for ratings and reviews. After a year it was clear that we were not generating very many reviews from customers and had trouble integrating the content into our overall marketing strategies. We switched to Bazaarvoice and were able to get live quickly, with little technical difficulty - even with Bazaarvoice adjusting their systems to accomidate a cross-website ratings and reviews solution.

“The integration was one of the easiest we've had. After launching, our Community Manager was key in assisting us with best practices and examples to help us promote and maximize a positive return on our investment. Overall I would rate Bazaarvoice 5 stars. We have already seen very positive results with no promotion and have plans to heavily promote reviews.”

“My Community Manager has been an exceptional partner. She's not only passionate about the Bazaarvoice product but about Bath & Body Works as well. She has excellent follow-through with any of our issues, from customer service and content to reporting. She has offered our team endless suggestions to increase awareness around our ratings and reviews. If I could say only one thing about her it would be that her enthusiasm is contagious! It is always a pleasure to work with her!”

“We chose Bazaarvoice over alternative solutions for several reasons. Bazaarvoice had a robust turnkey solution. The hosting, moderation, workbench administration, reporting, and support model met or exceeded our expectations and standards. Second, our incentives were aligned. Bazaarvoice’s business model meant their service, technology and roadmap were aligned to optimize our total ROI. Third, it was (relatively) easy to deploy. GSI learned a lot with our implementation, and subsequent clients should be easier. Despite being the first GSI client to implement Bazaarvoice, it was relatively easy to deploy. Finally, and perhaps most importantly, we believe in Bazaarvoice’s best practices, roadmap, vision and leadership. Bazaarvoice is an extension of our team, and will be a collaborative partner for the operations and product for our social commerce strategy.”

“Signing up with Bazaarvoice was one of our best moves this year! Customer response to the launch of ratings and reviews on Helzberg.com has exceeded our expectations. We're very excited to have opened this dialog with our customers and plan to utilize their feedback to improve our business in many ways.”

“Finding a way to share the vast expertise and opinions from our customers was an important and personal project of mine. After signing on with a free solution, we rapidly realized the limitations of both integration and support. In the midst of experiencing serious integration difficulties, we revisited Bazaarvoice as an option. After having the experience, the old adage, ‘You get what you pay for’ still holds true, we were up and running after ten hours. Halfway through our implementation, our Director of Sales commented, ‘We have already received more than our annual service fees in customer service, and we aren't even live yet!’ Once implemented, the real value of BazaarVoice became apparent - the transition from implementation to our Community Manager was seamless. We have worked with a lot of vendors and subs throughout our development, and I can confidently say that the support we receive as well as the genuine investment BV has made in our success is uncommon, we have never in our history worked with such a dedicated team. Now that ratings are reviews are up, we have seen a rapid increase in conversion rates, especially with the three and four starred products. We are working to build our community stronger, and at the same time expect to see even better results as we continue.”

"I would have to say that Bazaarvoice and my Community Manager provide the best client support of any company that I have worked with in my professional career. She is great at communicating with me about the ‘goings-on’ at Bazaarvoice, marketing our UGC and just all around support. She has been a pleasure to work with, and Bazaarvoice has really given us a competitive advantage in the costume industry.”

“Our experience with Bazaarvoice has been nothing but positive. We're thrilled to see such positive feedback from our customers, and it looks like your business is seeing similar accolades!”

“My mantra is vendors should be 6-12 months ahead of us in strategy and they should be a source of best practices to drive our business forward.

Bazaarvoice gets 5-stars from us on both counts.”

“We were faced with a number of high priority initiatives for our development team before the holiday season. I thought there is no way we can squeeze in another requirement like reviews. With the Bazaarvoice solution we were up and testing within a day of signing the contract. As a developer I have not had to touch the system since. It is by far the easiest implementation we have experienced. The Bazaarvoice team offered exceptional support and the product itself has far exceeded our expectations. It took us four hours to implement. It’s hard to imagine any IT team could take more than eight hours installing Bazaarvoice’s solution.”

“Cabela's is truly grateful for partners like Bazaarvoice who have helped make our retail store expansion efforts successful. I have really enjoyed working with you and your teams, who are obviously accomplishing amazing things in the space. It's great to be associated with eCommerce pioneers.”

“Getting ratings and reviews up with Bazaarvoice was one of the most strategic and impactful initiatives of 2006. Receiving direct feedback from our customers allows us to create better products and modify existing ones. Bazaarvoice has been a great partner in helping us open up this dialogue with our consumers.”

“Everyone that I've dealt with on your team has been totally top notch! It's clear that from the top down, delighting your customers is a top priority, if not THE priority. Your 'new customer process' has been a well-orchestrated experience.”

“I appreciate the quick response - you guys are awesome. I wish I could have Bazaarvoice be my vendor for EVERYTHING!”

“Customer reviews on the Overstock site play an invaluable role in helping consumers learn more about the broad range of products we offer. Bazaarvoice will enable new capabilities as we continue to facilitate customer-to-customer conversations on our site, while improving our community management and analytics capabilities to bring the customer voice deeper into our operations.”

“My Community Manager gets right back to me anytime I have a question or problem. And if she doesn't happen to know the answer, she's good about getting it or finding the right person for me to talk to. She makes sure she gives me regular updates about the latest features and such. Some other vendors' reps give the impression that you're bothering them, if you get an answer from them at all...not her. She's glad to help and treats me like I'm a priority (and not a nuisance).”