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Services & Support


Technology doesn’t drive social commerce results. People do.

Our price includes those people.

When you partner with Bazaarvoice, you are never alone. Each of our clients has their own Community Manager, a “word of mouth marketing consultant” tasked with helping maximise results with user-generated content.

Bazaarvoice Community Managers Help Drive ROI

Every day, the Community Managers help clients develop new ideas to drive more user-generated content, make decisions based on data from the content, and find new ways to use the content and the data across the company.

We work with some of the world’s leading brands, and we learn something new every day and you share in that learning (while maintaining confidentiality, of course). Community Managers are an extended part of your marketing team, and they feel successful when they help you generate a ton of new content, help launch a user-generated marketing campaign, and help you harness your customer’s voice to evolve your marketing strategy.

  • Our clients say it best.

“My Community Manager has been an exceptional partner. She's not only passionate about the Bazaarvoice product but about Bath & Body Works as well. She has excellent follow-through with any of our issues, from customer service and content to reporting. She has offered our team endless suggestions to increase awareness around our ratings and reviews. If I could say only one thing about her it would be that her enthusiasm is contagious! It is always a pleasure to work with her!”

Nicole West, Web Metrics Analyst, Limited Brands (parent, Bath & Body Works)

"My Community Manager gets what it means to be a partner and understands that by growing the clients business he will also be growing his. He is always trying to provide innovation and growth to our business and understands the role Bazaarvoice can take in making our business win. My Community Manager makes Bazaarvoice more than a vendor; they are a partner."

Simon Rodrigue, Sr. Manager eCommerce, The Home Depot Canada

"I would have to say that Bazaarvoice and my Community Manager provide the best client support of any company that I have worked with in my professional career. She is great at communicating with me about the ‘goings-on’ at Bazaarvoice, marketing our UGC and just all around support. She has been a pleasure to work with, and Bazaarvoice has really given us a competitive advantage in the costume industry.”

Rachel Kuebbing, Marketing Specialist, BuyCostumes
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Bazaarvoice customers succeed with user-generated content