11 million conversations. Unlimited insights.

The Conversation Index Vol. 3

Released: 3rd April 2012

Social data reveals the unexpected. See how time of day, social channels, and shopping experience impact satisfaction.

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With access to more than 11 million consumer conversations, Bazaarvoice turns social data into invaluable insights. Each quarter, The Conversation Index goes beyond the data created to the people behind it. We shine a light on what they’re telling one another – and how it matters to your brand.

• Does the shopping experience – online or in-store – impact how your consumers feel about their purchases?
• Are you fully present when half of all mobile buying takes place?
• Should you expect real conversion from Facebook?
• Do you know what consumers really want from your products? (We do.)

The answers are all right here.