BrandAnswers

Product experts connect directly with consumers to answer questions and influence sales

Getting shopper questions answered at the point of purchase is critical at point of sale. Consumers say they trust vendor and manufacturer answers the most when it comes to product-specific questions.

Deliver a best in class experience with superior customer service — and turn a paying customer into a loyal brand advocate.

Connect with consumers. Deliver critical information. Grow sales.

Bazaarvoice powers channel engagement solutions allowing vendors and retailers to work together to deliver a robust, informative and exceptional user experience. Syndicate content across your entire marketing supply channel, and enable product experts to respond, answer, and connect with consumers on retail sites.

Fill content and information gaps on product and purchase pages
Generate high volume of fresh SEO-friendly content
Create an exceptional user experience on your site
Increase your online conversions and revenue per visitor
Enhance site monetization results
Decrease return rates by 30 percent.

Find out how BrandAnswers and BrandVoice can improve consumer connection and engagement programs in your industry. Contact brandreport@bazaarvoice.com to learn more, and get a free social brand report for your products to see how BrandAnswers can work for you.

Research

The Conversation Index

Brands that lead, capture, and analyze customer conversations develop a deeper understanding of what they must do to meet and exceed expectations and become truly customer-centric enterprises. In serving over 220 billion pieces of user-generated content (and counting), Bazaarvoice has collected massive amounts of customer data across hundreds of clients in many industries, allowing for a uniquely holistic view of consumers and their use of user-generated content (UGC).

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