Personal, dedicated and fast.We’ll give you the kind of tech support you’re not used to.Have you had “hit and run” experiences with technology partners whose support promises evaporated faster than the ink on the contract? As a word of mouth company, we think that’s backwards. We truly believe that implementing Bazaarvoice solutions will be unlike any other integration your company has experienced. From the very beginning, your Implementation Project Manager helps you make decisions that will maximise your user-generated content. Using best practices culled from more than 160 of the world’s best brands, we can help you realize the most return on your investment from the start. Your dedicated Implementation Engineer works directly with your IT team to make our solutions fit seamlessly into your existing site, copying your existing fonts and colors. Our solutions will look like they have always lived on your site. We manage and host all of the content, but you define the styling and the input options available to your reviewers. We only require about 20 hours of your IT team’s time, and we do the rest. In about five to six steps, your team is done. We have had clients up and running within days, and most of our clients are live within six weeks. We can turn on a dime, getting you live as quickly as you need. Once you’re live, we don’t go away. Our Support Team works 24/7 to resolve your issues or make updates, so downtime is virtually nonexistent. Throughout Bazaarvoice, we are driven by our clients’ successes. This holds true in our Implementation and Support teams, and we think you’ll feel it from the very beginning. What’s more, we ask you to rate our service every quarter. |
“The integration was one of the easiest we've had. After launching, our Community Manager was key in assisting us with best practices and examples to help us promote and maximize a positive return on our investment. Overall I would rate Bazaarvoice 5 stars.” Dieter Davis, Director of Marketing, Improvement Direct “The Bazaarvoice team offered exceptional support and the product itself has far exceeded our expectations. It took us 4 hours to implement. It’s hard to imagine any IT team could take more than 8 hours installing Bazaarvoice’s solution.” Jason Zimmerman, Lead Developer, PETCO |
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